Privacy Policy
Last updated: May 2025
1. Who We Are
Samsara Aesthetics is a sole trader aesthetics clinic operating at 57 Morley Road, Chaddesden, Derby, DE21 4QU, United Kingdom. Our website is www.samsaraaesthetics.co.uk.
For any privacy-related queries, please contact us at 07405 403688 or via Instagram at @samsaraaesthetics.
2. What Information We Collect
When you interact with our website or book an appointment, the following data may be collected:
- Name, phone number and email address (via Fresha booking platform)
- Appointment history and treatment preferences
- Website usage data including pages visited and time spent (via Google Analytics, if enabled)
- Cookies stored in your browser (see Section 6)
3. How We Use Your Information
We use your personal data to:
- Process and confirm your bookings
- Send appointment reminders and follow-up communications
- Maintain your treatment records for safety and continuity of care
- Improve our website and services through anonymised analytics
- Comply with our legal obligations as a healthcare-adjacent business
4. Legal Basis for Processing
We process your data under the following lawful bases as defined by UK GDPR:
- Contract — to fulfil your booking and deliver your treatment
- Legitimate interests — to improve our services and communicate with existing clients
- Legal obligation — to maintain treatment records as required
- Consent — for marketing communications (you may withdraw at any time)
5. Third Parties
We use the following trusted third-party services which may process your data:
- Fresha (fresha.com) — our online booking platform. Their privacy policy applies to data you submit during booking.
- Google Analytics — anonymised website traffic analysis. No personally identifiable information is shared.
- Google Maps — location map embed on our website.
We do not sell, rent or trade your personal data with any third parties for marketing purposes.
6. Cookies
Our website uses the following types of cookies:
- Essential cookies — required for the website to function (e.g. remembering your cookie preference)
- Analytics cookies — Google Analytics cookies to help us understand how visitors use the site. These are anonymised.
- Third-party cookies — set by Google Maps and Fresha embeds when you interact with those features
You can control or delete cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of some parts of the site.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Treatment records are kept for a minimum of 7 years in line with best practice for healthcare-adjacent businesses. You may request deletion of your data at any time (subject to our legal obligations).
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (the "right to be forgotten")
- Object to or restrict our processing of your data
- Withdraw consent at any time where consent is the legal basis
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at 07405 403688.
9. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Booking data is handled securely by Fresha, which is PCI DSS compliant.
10. Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available at www.samsaraaesthetics.co.uk/privacy-policy.html. Continued use of our website following any changes constitutes acceptance of the updated policy.